Terms and Conditions

§1 Validity towards entrepreneurs and definitions of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity (§ 13 BGB).

§2 Conclusion of a contract, storage of the contract text

(1) The following regulations regarding the conclusion of the contract apply to orders via our online shop fellnasenfreundeshop.com

(2) If the contract is concluded, the contract comes with it

Furry friends
Schlewing, Greta and Hagen, Stephan (GbR)
Represented by Greta Schlewing & Stephan Hagen
Deterts Heide 9
33803 Steinhagen
Email: info@fellnasenfreundeshop.com

conditions.

(3) The presentation of the goods in our online shop does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.


(4) When an order is received in our online shop, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop.

The order is made in the following rough steps:

1) Selection of the desired goods
2) Confirm by clicking on the “Buy now” buttons
3) Checking the information in the shopping cart
4) Press the “Pay now” button
5) Register in the online shop after registering and entering the registration details (email address and password).
6) Re-checking or correcting the respective data entered.
7) Binding dispatch of the order by clicking the “order for a fee” or “buy now” button

Before the order is bindingly sent, the consumer can go back to the website on which the customer's information is recorded and correct input errors by pressing the "Back" button in the Internet browser he is using and after checking his details Closing the internet browser will cancel the ordering process. We confirm receipt of the order immediately by an automatically generated email (“order confirmation”). With this we accept your offer.

(5) Storage of the contract text for orders via our online shop: We will send you the order data and our general terms and conditions by email. You can view the terms and conditions at any time at www.fellnasenfreundeshop.com. For security reasons, your order details are no longer accessible via the Internet.

§3 Prices, shipping costs, payment, due date

(1) The prices stated include statutory sales tax and other price components. In addition, there are any shipping costs.

(2) The consumer has the option of paying by direct debit, PayPal or credit card.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready for immediate dispatch. Delivery here takes place within 14 working days at the latest. In the case of payment in advance, the deadline for delivery begins on the day after the payment order is sent to the bank responsible for the transfer and, for all other payment methods, on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the delivery location, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the item sold, even in the case of a mail order purchase, only passes to the buyer when the item is handed over to the buyer.

§5 Retention of title

We reserve ownership of the goods until the purchase price has been paid in full.

§6 Right of withdrawal of the customer as a consumer

Right of Withdrawal

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity:

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal, you must contact us:

Furry friends
Deterts Heide 9
33803 Steinhagen
Email: info@fellnasenfreundeshop.com

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email).

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

§7 Warranty

The statutory warranty regulations apply.

§8 Contract language

As contract language german will be available exclusively.